To ensure that your package is properly delivered and that you receive your package within the time frame we advertise, please make sure that your address is correctly entered and includes all relevant and required information.
The use of correct abbreviations, street numbers, building or apartment numbers and route information ( if applicable) is critical for ensuring timely delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipment if the address information provided is incorrect or incorrectly entered at the time of your purchase.
We will ship to PO Boxes via USPS, however, expedited shipping is not available.
All Orders are subject to processing time that is separate from the time it takes for a shipment to reach it destination. Standard domestic and international orders may take up to 2 business days to process excluding holidays and weekends
When your order has been shipped you will receive a email confirmation with your tracking information.
Most orders should arrive in 5 to 10 business days
Due to Covid-19 packages may experience come delays
Shipping fees are nonrefundable. If you refuse any shipments from Trendy By Lia you will be responsible for original shipping costs plus the cost of returning the package back to Trendy By Lia
This amount will be deducted from any credit issued.
If your are experiencing a non-delivery or your tracking information shows that your package has been delivered by the carrier but you have not received the package please contact us at : firstname.lastname@example.org
within 10 days to file a claim.
We will assist in working with the original carrier to complete the claims process. Please note claims can take up to 30 days to complete
Trendy By Lia does not hold or accept responsibility for packages that have been reported delivered by the original carrier
We do not issue refunds or credits for packages that the original carrier confirms has been delivered
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #TrendyDolls, Trendy By Lia reserves the right to require customers to use a "common" shipping and billing address in the event that we are unable to verify a shipping address provided
Trendy By Lia reserves the right to solely define and limit, reuse and or cancel orders for customers at any time due to:
An irregular or excessive return history indicative of wardrobing
An irregular or excessive return history involving worn, altered, landred, damaged or missing items
Potential fraudulent or criminal activity